Return Policy
Customer Satisfaction is Our Priority
Sometimes things don't go as planned. Whatever the situation, you can count on us. Your complete satisfaction is what matters. Our return process is:
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Super Easy
- You can request a return in just a few clicks.
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Super Fast
- You can do it from your customer account without any contact.
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Super Efficient
- When we receive your package, we immediately send a new one or refund your payment.
Here are some general considerations
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Validity Period
- You can return any item for any reason within 30 days of delivery (extended deadline until January 31st for purchases made between November 1st and December 31st)
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Complete and Original Packaging
- The item must always be returned in its original packaging, regardless of the reason and condition of the item.
Reasons for Return
Please click on the corresponding box to learn more about how to return the item
Broken Item
If you have an item that arrived damaged or defective, you can request a return on your Orders page.
Product Quality Issue
If you have an item with visible factory defects, you can request a return on your Orders page.
Dissatisfied or Change of Mind
If we haven't met your expectations, you can request a return on your Orders page.
Broken Item
Despite all the care we take in packaging our items, unfortunately, the items we sell, which are the most fragile, sometimes arrive broken.
Please go to your Orders page, select the damaged item, and click the "Return" button.
In just a few seconds, you'll be able to create a return request and download a prepaid return label so you can return the item to us for free, by dropping it off at a pickup point near of you.
Once we receive it at our warehouse, we'll send you a new item or refund you according to your preference.
Product Quality Issue
If your item has evident defects such as:
- Significant visible traces of glue or drips
- Total absence of paint in certain visible areas
- Significant casting defects, especially on faces
Please go to your Orders page, select the item, and click the "Return" button.
In just a few seconds, you'll be able to create a return request and download a prepaid return label so you can return the item to us for free, by dropping it off at a pickup point near of you.
Once we receive it at our warehouse, we'll send you a new item or refund you according to your preference.
Unsatisfied or Change of Mind
You can return any item to us within 30 days of receiving your order. You don't have to justify yourself, and we won't ask you anything.
Please go to your Orders page, select the item, and click the "Return" button.
In just a few seconds, you'll be able to create a return request and download a prepaid return label so you can return the item to us for free, by dropping it off at a pickup point near of you.
