All items sold on our site are guaranteed to be originals with official licenses and shipped with their original packaging.

We only sell online. We do not have a physical store or showroom. Therefore, it is not possible to visit our premises.

As long as your order has not been prepared, you can cancel it at any time by contacting our customer service.

Yes, we offer a unique and exceptional loyalty program. Discover our free loyalty card and its numerous benefits (loyalty vouchers, VIP prices all year round...)

All items for sale on our site are intended for indoor use. There are rare exceptions, in which case outdoor use is explicitly mentioned on the product page. This doesn't prevent you from displaying them outdoors, but their longevity is not guaranteed. In this case, we strongly recommend placing them in the driest possible location, sheltered from the weather, and not exposed to direct sunlight.

Contact us providing as much detail as possible such as the manufacturer's reference, the EAN13 code, or even a link to a webpage that references it.

If you are not completely satisfied with an item, you can request a return online from the Orders page in your customer account.

At the end of your request, you can download a prepaid return label allowing you to return the product to us free of charge.

Upon receiving your return package, we will automatically proceed with exchanging the item or issuing a refund based on availability and your preference.

You can contact us from our website or via social media (Instagram and Facebook) and we will respond within a maximum of 1 business day.

Our prices are analyzed by an algorithm and adjusted regularly, either upwards or downwards, based on various commercial and logistical criteria: stocks, competition, supplier, manufacturer's availability, etc. Our goal is to offer you the best prices on the market for a wide range of items, regardless of the timing of your order.

Items are packed and handed over to the carrier on the same day for orders received before 2 PM, otherwise on the next business day.

In mainland France, the delivery time is 1 to 3 days depending on the carrier and your location. Choose Express delivery for guaranteed delivery within 1 day (including Saturdays) for orders placed before 2 PM.

For other countries (Belgium, Spain, Netherlands, Germany, Luxembourg, Austria), the delivery time is 2 to 4 days.

Delivery fees vary based on the amount of your cart, your geographical area, and the choice of carrier. You can find all the details by clicking on this link: Delivery Fees

Absolutely, regardless of the carrier, you will receive a link on the day of shipment to track your package in real-time. Depending on the carrier, it's also possible to manage your delivery through this link to provide delivery instructions.

Our experienced order processors take all necessary precautions to ensure your items are delivered in the best possible condition. However, despite the care taken in preparing our packages, in rare cases, an item may be damaged during transportation. In such cases, you can of course return it to us free of charge, and we will exchange or refund it for you. See also our Return Policy

If your order contains at least one unavailable item, it will be put on hold and will only be shipped when all ordered items are in stock. 1 order = 1 package. Therefore, we recommend ordering available items separately.

In the unlikely event that your package is lost, after a short investigation, we commit to sending you a new package or fully refunding your order.

We recommend reporting it to the courier and, most importantly, taking photos immediately. This way, if any of your items are damaged, we can file a claim with the carrier and exchange it for you.

In exceptional circumstances, it may happen that your order is partially shipped. In such cases, you will be notified by email before the package is shipped. If you have not received any email regarding a partial shipment of your order, we invite you to take as many photos as possible of the received package, which are necessary to file a claim with the carrier, and to contact our customer service as soon as possible to initiate an investigation promptly.

You can return any item purchased from our site for any reason without justification, within 30 days from the delivery date. This period is extended until January 31 for all purchases made between November 1 and December 31.

For returns within France, shipping costs are covered in all cases. A prepaid label is provided so you can return the item without any charges.

For international returns, shipping costs are covered if the item arrives damaged or has defects. Any defects must be reported to us within 3 days of receiving the item. If you do not notify us within this period or if you are returning the item for personal convenience, the return costs will be at your expense.

Your return package is processed within 24 hours after it's received. A new package is then sent on the same day or the next day. If you requested a refund, it will be issued as soon as your return package is received.

The refund will be made using the same payment method you used to place your order. Exception: If you chose to pay by check, you will need to provide us with a bank account number so that we can refund you via bank transfer.

The standard procedure is returning the item for exchange or refund. However, if you still want to keep it, you can request a partial refund by contacting our customer service. Nevertheless, this type of request should remain exceptional and our agreement is not automatic.