Return Policy
Customer satisfaction is our priority
Sometimes things don't go as planned. Whatever the situation, you can count on us. All that matters is your complete satisfaction. Our return process is:
-
Super easy
- You can request a return in just a few clicks.
-
Super fast
- You can do this from your customer account without any contact.
-
Hyper efficient
- When we receive your package, we immediately ship a replacement or refund your payment.
Here are some general considerations
-
Validity Period
- You can return any item for any reason within 30 days of delivery (extended deadline to January 31 for purchases made between November 1 and December 31).
-
Complete and original packaging
- Item must always be returned in original box regardless of reason or condition
Reasons for return
Broken item
If you have an item that arrived damaged or defective, you can request a return in your Orders page.
Product quality issue
If you have an item with visible factory defects, you can request a return in your Orders page.
Unsatisfied or changed mind
If we haven't met your expectations, you can request a return in your Orders page.
Return Process
The return request is made in just a few clicks from your customer account:
-
1
You choose the item to return and indicate the reason.
-
2
You choose the desired action (exchange or refund).
-
3
You download the prepaid return label: all that remains is to drop it off at a nearby relay point.