Terms and Conditions

2. Purchase process

To place an order, users can select one or more items and add them to their cart. By consulting their cart, the customer can verify the number and nature of the items they have chosen and check their unit price as well as the overall order price.

By clicking the confirm button, the user accesses a form where they can either enter their login credentials if they already have an account, or register on the site by completing the form presented to them, with their personal information.

Customers are then invited to check their shipping and billing details, the shipping method and estimated delivery date, then are invited to make their payment by being redirected to the secure payment interface. Once payment is effectively received by the site publisher, the latter undertakes to acknowledge receipt to the customer by electronic means.

Shipping costs and any transaction fees, as well as the estimated delivery date of the order, are indicated to the customer before any payment. The time provided is an estimate that may vary depending on logistical contingencies; this time is in no way guaranteed. Once confirmed, the order becomes firm and final. However, it can be cancelled and refunded as long as it has not been shipped, upon simple request.

3. Payments

Users can make their payment by credit card, bank transfer, or PayPal. Credit card payments are made through secure transactions. In the context of credit card payments, WonderCity has no access to any data relating to the user's payment methods. Payment is made directly to the banking institution.

To streamline the purchasing process and facilitate future payments WonderCity see or store banking data.

In case of payment by bank transfer, payment must reach us within 5 days of the order date. Beyond this deadline, the order will be automatically cancelled and we may prohibit you from using this payment method in the future. Processing and delivery of the order can only begin upon effective receipt of payment.

Payment in installments

The customer may benefit, in certain cases and at our sole discretion, from the possibility of paying in several monthly installments with their credit card. In this case, any fees are mentioned and a payment schedule is proposed before any validation on their part.

Payment in 2, 3 and 4 installments

Alma's credit service is offered for the settlement of purchases and the execution of payment, provided that the person purchasing the goods or service through Alma ("Buyer") accepts the installment payment or deferred payment contract. Fees may be charged by Alma.

Any refusal to grant installment payment or deferred payment by Alma may result in the termination of the purchase contract for the goods or service ("Terms and Conditions"), unless the Buyer agrees to pay the purchase amount in full.

In case of termination of the Terms and Conditions, the installment payment or deferred payment contract will be terminated automatically.

In case of withdrawal from the installment payment or deferred payment solution used for your payment, the Terms and Conditions will be terminated automatically, unless you pay in full the amount of your purchase through Alma. If the product has already been shipped to you, you must return it within the maximum time period specified in these Terms and Conditions.

Payment in 10 installments

The amount is partially paid by a credit granted by Alma SAS, a payment institution and financing company approved by the ACPR under number 17408 - CIB code.

Pursuant to article L.312-50 of the Consumer Code, in case of installment payment, including deposit payment, a receipt on paper or any other durable medium is provided to the buyer constituting receipt and containing the full text of the following provisions (articles L. 312-52, L. 312-53 and L. 341-10 of the consumer code):

Article L312-53: In cases of contract termination provided for in Article L. 312-52, the seller or service provider refunds, upon simple request, any sum paid in advance by the buyer on the price.
Article L341-10: In cases of contract termination provided for in Article L. 312-53, from the eighth day following the refund request for any sum paid in advance by the buyer, that sum bears interest, of right, at the legal interest rate increased by one half.

Deposit payment

When at least one item in the order is not available, we offer you, if you wish, to pay a deposit whose amount is indicated at the time of your order. When all items are in stock and your order is ready to be shipped, we will notify you so that you can pay the balance. In case of non-payment of the balance within 30 days of this notification, we reserve the right to cancel your order.

4. Shipping

WonderCity undertakes to pack and hand over your order to the carrier on the same day or the next business day following receipt of full payment of the order, subject to the availability of all items comprising it. If your order contains at least one unavailable item, we will wait until all items are in stock before shipping your order.

1 order = 1 package

Please note that we do not proceed with partial order shipment, except at our sole discretion. We therefore recommend avoiding combining available and unavailable products within the same order, unless you accept this constraint.

Additionally, if the opportunity arises, WonderCity reserves the right to combine multiple orders from the same household in the same package. Any shipping costs paid for one or more of these orders cannot be refunded for this reason.

Delivery Dispute

In case of delivery dispute (package indicated as delivered but not received), the customer undertakes to actively collaborate with WonderCity, providing any certificate or document requested by the carrier in the context of the claim.

5. Returns, exchanges, refunds

Satisfaction Guarantee or Money Back (Extended Return Rights)

On WonderCity, customers have access to extended deadline of 30 days from the date of receipt of the package to request an exchange or refund without having to justify reasons or pay penalties, except, where applicable, for return shipping costs. The WonderCity guarantee includes free return shipping (1 return package per order) for deliveries in metropolitan France and Belgium. International returns remain at the customer's expense.

Damaged item / Defects

Any damaged or defective item must be reported to us with proof (photos of the item, package, etc.) within a maximum of 3 days after receipt. In this case, the WonderCity guarantee includes free return shipping (1 return package per order). The customer will have the option to choose between exchanging the item and receiving a refund. Please note however that the majority of figurines for sale on our site are hand-painted items made with techniques that may show slight imperfections in moulding details (e.g.: small holes), finishes, etc. These few irregularities are the guarantee of an authentic product and cannot give rise to any compensation if they are not significant.

Exercise of Right of Return

To exercise this right, regardless of the reason, the customer must necessarily make a return request from their customer account or by submitting their request to customer service. The customer undertakes to follow the provided instructions, and in particular to return the item(s) inside their original box, in the same condition as received, inside a solid and suitable shipping carton. No signs of use should appear on returned product(s) or original box.

Upon receipt of your package and subject to the aforementioned reservations, we will issue a refund within a maximum of 30 days (or ship an exchange order). The refund is necessarily made to the payment method used for the transaction, or if the customer wishes, in the form of credit on their loyalty card. In case of payment by bank transfer or cheque, we will ask you to provide us with an IBAN.

Manage frequent or abusive returns

We are committed to ensuring a simple and fair return policy for our customers. However, in order to maintain quality service for all, we reserve the right to apply specific measures in case of returns deemed frequent or abusive. These behaviors include, but are not limited to, repeated orders followed by systematic or unjustified returns. In these cases, the following measures may be applied:

• Return shipping costs will no longer be covered by us
• Specific handling fees for processing returns may be charged, proportional to actual logistics costs incurred.
• Quantity limitation for certain products per customer
• Temporary or permanent service suspension for excessive or violating behavior

These provisions aim to ensure fairness and proper functioning of our service for all our customers.

6. Loyalty program

Loyalty card / Discount vouchers

We offer a virtual loyalty card to reward our customers. Each item ordered gives rise to an amount credited to the loyalty card. The amount that will be credited is indicated on each product page, as well as on the cart page, before validation of your order. The amount will be effectively credited upon shipment of said order. The calculation methods for credited amounts remain at our sole discretion and may be modified at any time, without notice or notification.

You can accumulate these euros to exchange them for discount vouchers, which you can use for your future orders. Discount vouchers are created from your virtual loyalty card and can be deducted from the total amount of your cart, provided that it exceeds the value of the voucher. Please note that discount vouchers have a limited validity period, are non-transferable, and can only be used once.

In case of return and refund of an item, the loyalty card will be debited by the associated amount. The loyalty card credit and the resulting discount vouchers are not payment methods and cannot under any circumstances give rise to a refund; they exclusively entitle the holder to a reduction of the purchase price in proportion to their value.

Virtual loyalty card requires at least one delivered non-refunded order in last 12 monthsWhen the customer has not placed any order in the last 12 months, they permanently lose the credit associated with their loyalty card.

Club WonderCity

In addition to the benefits mentioned above, WonderCity allows you to benefit from immediate discounts on almost all items on the site. For this, we automatically grant you access to the Club WonderCity based on the amount you have spent over the last 12 months. This level is recalculated daily, so that the level in the Club is constantly adjusted based on spending over the last 12 months. We specify that these expenses correspond to your actual payments and not your orders. The loyalty levels are as follows:

• Less than 50€ of spending over the last 12 months: Non Club member
• 50€ of spending over the last 12 months: member 1 star
• 250€ of spending over the last 12 months: member 2 stars
• 500€ of spending over the last 12 months: member 3 stars

As soon as a Club member logs into their customer account, all prices on the site are updated based on their loyalty level. Discounts vary depending on items and other parameters, and preferential prices are clearly indicated where applicable. The calculation methods for discounts remain at our sole discretion and may be modified at any time, without notice or notification.

7. GDPR / Cookies

We are committed to protecting the personal data of our customers in accordance with the GDPR. The data collected is used for processing your order and for informing you about our offers and products.

We may share certain personal information of our customers with our subcontractors, only to the extent necessary to enable them to provide the services we have requested. We require that all our subcontractors comply with the same privacy and security standards as us, and that any shared information is used exclusively for the purposes for which it was shared.

We will never sell or rent your personal information to third parties without your explicit consent. We are committed to protecting the privacy of our customers and to processing their personal information in accordance with applicable laws and regulations. You have the right to access, rectify, limit or delete your personal data by logging into your personal account or by contacting us.

Our e-commerce website uses cookies to improve the user experience and to help us understand how you use our site. Cookies are small text files stored on your computer or mobile device when you visit our site. We use cookies to allow you to log into your account, and to measure the effectiveness of our advertising campaigns. You can refuse non-essential cookies to the proper functioning of the site by using the "Configure cookies" link in the footer of our site.

8. Intellectual property

All content on our e-commerce site (texts, images, logos, etc.) is the property of our company or our suppliers. They are protected by intellectual property laws and may not be used without prior authorization.

9. Terms modifications

We reserve the right to modify these general terms and conditions of sale at any time. Modifications will take effect immediately after their publication on our e-commerce site. We recommend that you regularly check the general terms and conditions of sale to ensure you are aware of any updates.

10. Applicable law

These terms and conditions are governed by French law

If any clause of these general terms is declared null by a court decision, such nullity shall not affect the validity of all other clauses, which shall continue to have full effect.

The publisher's failure to assert temporarily or permanently one or more clauses of these terms and conditions shall in no way constitute a waiver of asserting the remaining terms and conditions.