Customer Review Guidelines
Talk about the product
Your review should focus on the product itself — quality, appearance, ease of use, how it lived up to your expectations. Comments about shipping or a delivery delay are handled separately by our customer service, so please share them directly with our team via the contact form rather than in a product review.
Received a damaged item?
If your item arrived damaged or with a defect, please don't judge the product just yet — request an exchange from your Orders page and wait to receive the replacement before leaving your review. This way, your rating truly reflects the product, not a shipping mishap we're already working to fix for you.
Authentic photos and videos only
Photos and videos must be your own, taken with the actual item you received. Images sourced from the web, the manufacturer, or another customer are not accepted — only genuine content earns the loyalty bonus and helps other shoppers the most.
Keep videos short and voice-free
Please keep your videos short — 15 to 30 seconds — and free of spoken commentary, since we can't always understand or moderate spoken language. Background music is more than welcome to set the mood!